Shipping & Delivery Policy

At Brick Tile Shop, we help homeowners, builders, contractors and retailers arrange the supply of bricks, brick tiles, pavers and selected building products directly from factory locations.

Every project has different delivery requirements. We confirm the products, quantities, transport costs and delivery arrangements with you before your order proceeds. Our team remains your point of contact for your quotation, dispatch arrangements and delivery queries.

Clear pricing before you order. Your quotation sets out the selected products, quantities, VAT, delivery charges and any agreed additional services. It will state whether delivery is included in the price or charged separately.

Transport costs depend on the dispatch location, order size, delivery address, vehicle requirements and site access. A displayed product price includes delivery only where this is expressly stated.

You can review the delivered total and ask questions before accepting your quotation.

Delivery areas and factory supply. We arrange deliveries to destinations across South Africa, subject to the selected product, factory supply location, transport availability and site access. Send us your delivery address, suburb and postcode so we can confirm the available options.

Products may be supplied from different factories. Where an order requires separate loads or deliveries, we will explain the arrangements and associated charges before you confirm the order.

Minimum quantities and load sizes. Minimum orders, pack sizes and truckload quantities vary between products and factories. We confirm the applicable quantities when preparing your quotation.

If you are unsure how much to order, share your measurements or estimated requirements with us. Our brick calculator can assist with initial planning; final quantities should be checked against your selected product and building requirements.

Delivery timing and communication. Delivery timing is confirmed for each order according to stock availability, production schedules, transport arrangements and the agreed payment requirements.

We distinguish estimated lead times from confirmed delivery bookings. Please tell us about any important construction dates when requesting your quotation so we can assess the available arrangements.

If we become aware of a delay affecting your delivery, we will contact you to explain the situation and discuss the next steps. Changes to an agreed delivery date or location will be discussed with you.

Preparing your site for delivery. Please provide an accurate delivery address and a contact number for the person receiving the order. Let us know in advance about:

• Estate or security access requirements.
• Vehicle size or weight restrictions.
• Narrow entrances, steep driveways or unpaved access roads.
• Overhead cables, trees or other obstructions.
• Restricted delivery hours or a limited offloading area.

A clear, stable and accessible delivery area helps the transport team unload safely and keeps your delivery organised.

Offloading arrangements. The unloading method and agreed delivery point will be confirmed with your quotation or delivery booking.

Crane offloading, specialised vehicles, hand unloading or placement beyond the agreed offloading point must be discussed in advance. Availability and any additional charges will be confirmed for your order.

Where site conditions make unloading unsafe, the driver may pause the delivery. Our team will contact you to discuss a safe alternative.

Changes and delivery difficulties. Contact us as early as possible if your delivery address, quantity, access arrangements or required date changes.

If a change or access difficulty requires a different vehicle, additional handling or redelivery, we will explain the available options and any applicable charges before arranging the revised service. Charges remain subject to the agreed terms and applicable law.

Checking your delivery. Please arrange for yourself or an authorised representative to receive the order and check the product, quantity and visible condition against the delivery documentation.

Where practical, record visible damage, shortages or incorrect products on the delivery note and take clear photographs. Contact Brick Tile Shop as soon as you notice a concern, quoting your order or invoice number.

Keep affected products aside where practical and contact us before installing goods you believe are incorrect or damaged. We will coordinate the investigation with the relevant factory or transport provider and explain the appropriate resolution.

Signing a delivery note does not remove your statutory rights concerning defects or problems that were not reasonably apparent when the goods arrived.

Factory collections and viewings. Collections and product viewings must be arranged through Brick Tile Shop before visiting a factory or sending a vehicle.

We will confirm whether collection is available for your selected product, together with the collection location, loading arrangements, vehicle requirements and any documents needed. Factory access is subject to the site’s operating and safety requirements.

Cancellations, returns and your rights. If you need to change or cancel an order, contact us promptly so we can check its status and explain your options.

Any applicable special-order conditions or cancellation charges must be disclosed before you place the order and remain subject to applicable law. Nothing in this policy limits your rights under applicable South African consumer legislation, including the Consumer Protection Act and the Electronic Communications and Transactions Act where they apply.

Let us help you plan your delivery. Send us your preferred product, quantity and delivery location. We will help you understand the supply options and prepare a quotation for your project.

Telephone: 087 357 2734
WhatsApp: 071 363 4547
Email: sales@bricktileshop.co.za

Request your delivered quotation from Brick Tile Shop.